Frequently Asked Questions

Everything you need to know about your Lisa Gozlan experience.

How long will it take for my order to ship?

Most orders are processed within 1-3 business days. Once shipped, domestic delivery typically takes 3-7 business days, while international shipping varies by location.

What is your return policy?

We accept returns on unworn, non-custom items within 14 days of delivery. Please note that for hygiene reasons, earrings are final sale and cannot be returned.

Does your jewelry tarnish?

Our pieces are crafted using high-quality materials including 14k gold-filled and gold-plated metals. To maintain their shine, we recommend avoiding contact with perfumes, lotions, and water.

Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and estimated delivery times will be calculated at checkout based on your specific destination.

How can I track my package?

Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as accelerated checkout options like Shop Pay, Apple Pay, and Google Pay.